Privacy Policy

The data controller is Infigrity IT Services Pvt. Ltd., A1106, Solitaire Corporate, Besides Divya Bhaskar, SG Road, Makarba, Ahmedabad, Gujarat 380015, India. For any privacy question or request, email contact@infigrityit.com or call +91 9081 118704.

When you contact us through a form on this site (an enquiry, a quote request, a call request, the project estimator or a free guide download), we collect what you enter: usually your name, email address, phone or WhatsApp number, country, what you need, your budget range and your message.

How you found us: with each form, we also receive the page you first landed on, the website that referred you and any campaign tags in the link (UTM tags), plus the country your request came from, based on your IP address. This tells us which channels bring enquiries.

When you browse: only if you accept analytics, Google Analytics records pages viewed, device and browser type, approximate location and similar usage data. If you decline, no analytics cookies are set.

When you chat or message us: if you accept live chat, Tawk.to processes what you type in the chat. If you message us on WhatsApp or by email, we receive what you send there.

We do not ask for, and ask you not to send, sensitive information such as health or financial details through our forms.

• To reply to your enquiry and prepare a proposal: taking steps at your request before a contract, and our legitimate interest in answering business enquiries.
• To deliver a project you sign up for: performance of our contract with you.
• To see which channels bring enquiries and to keep forms free of spam: our legitimate interest in running and protecting our business.
• Analytics and live chat: your consent, which you can withdraw at any time through Cookie Settings in the footer.
• To meet legal, tax and accounting duties: legal obligation.

We never sell your personal information or share it for cross-site advertising. We use these service providers, who process data on our behalf:

• Vercel: website hosting.
• Brevo: delivers the emails our forms send to our team.
• Google: Google Analytics (only with your consent) and reCAPTCHA spam protection on some forms.
• Tawk.to: live chat (only with your consent).
• Our email, CRM and messaging tools, used by our team to handle your enquiry and project.

We may also disclose information where the law requires it, or to protect our rights, or as part of a merger or sale of our business.

We are based in India, and our providers may process data in the United States, the European Union and other countries. When your data leaves the UK, the EU or another country that restricts transfers, we rely on the safeguards our providers offer, such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum, or on transfers being necessary to answer your request or carry out our contract with you.

• Enquiries that do not become a project: as long as needed to follow up, then deleted when they are no longer useful, or sooner if you ask.
• Client and project records: for the length of the engagement and afterwards for as long as tax, accounting and legal rules require.
• Google Analytics data: kept under the retention setting of our Analytics account, then deleted automatically.
• Live chat transcripts: kept in Tawk.to while useful for follow-up, then deleted.

Depending on where you live, you can ask us to:

• give you a copy of the personal information we hold about you;
• correct it, or delete it;
• restrict or object to how we use it, including any use based on our legitimate interests;
• send it to you or another organization in a portable format;
• withdraw your consent at any time, without affecting what was done before.

Email contact@infigrityit.com and we will reply within one month. We may need to confirm your identity first. There is no charge.

If you are unhappy with how we handle your data, please tell us first. You can also complain to your data protection authority: in the UK, the Information Commissioner’s Office (ico.org.uk); in the EU, the authority in your country.

United States: we do not sell personal information or share it for cross-context behavioral advertising. Residents of states with privacy laws, such as California, can use the rights in section 7, and we will not treat you differently for doing so.

Canada, Australia and New Zealand: we handle personal information in line with PIPEDA, the Australian Privacy Principles and the New Zealand Privacy Act 2020. You can ask to access or correct your information, and complain to the Office of the Privacy Commissioner of Canada, the Office of the Australian Information Commissioner or the New Zealand Privacy Commissioner.

India: we process personal data in line with the Digital Personal Data Protection Act, 2023. Our grievance contact is contact@infigrityit.com.

We use essential storage to run the site and remember your choices, and, only if you accept, cookies for analytics and live chat. Our Cookie Policy lists each one. You can change your choice at any time using Cookie Settings in the footer.

Our site uses HTTPS, our forms check for spam and abuse, and access to enquiries is limited to the people who need it. No method is perfectly secure, but we take reasonable steps to protect your data. This site is for businesses and is not directed at children under 16; we do not knowingly collect their information.

We update this policy when our practices or the law change. The date at the top shows the latest version. If a change is significant, we will say so on this page.